MoMA Store Reviews
MoMA Store Customer Reviews (2)
- Most recent
- Oldest
MoMA Store Customer’s Q&A
MoMA Store FAQs
Store.moma.org Return Policy?
The MoMA Design Store offers a 90-day return policy. If not satisfied with a purchase, the merchandise may be returned within 90 days for a refund in the form of the original payment. A prepaid return label is available for use, with a cost of $7.95 per package deducted from the refund. All sale items are final sale. Non-furniture items must be returned in good condition - unused and unwashed. For orders shipped outside of the United States, returns are not accepted.
Regarding the shipping policy, a flat standard shipping fee of $7.95 is available for orders shipped in the contiguous 48 states. Members at the Access category and above receive free standard shipping in the contiguous 48 states on purchases over $35. Your order arrives within 3 - 7 business days for most in-stock merchandise. Please allow extra time for packages shipped to PO Boxes and Military APO/FPO addresses. For orders that are purchased and shipped outside of the United States, returns are not accepted. Express delivery and overnight delivery options are also available at additional costs.
Please note that certain items have specific return and shipping conditions. For example, items marked as Special Order cannot be cancelled and are final sale and non-returnable. Custom or personalized items are not returnable, unless received damaged or defective. Certain product pages denote "This item is final sale and non-returnable" above the Add to Cart button. Some oversized and white glove delivery items require additional shipping time and may be shipped by truck within the contiguous U.S., as noted on the product page. Additional delivery charges may apply for over-sized or special items. Additional exclusions may apply.
Please inspect your order upon delivery. If your merchandise arrives damaged, please contact the MoMA Design Store immediately. The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box. Returns can also be processed at the three MoMA Design Store locations in New York. Gift Cards and E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
For international orders, select the shipping country at the top of the banner and proceed to shop. For international shipping assistance, please call 212.708.8888. To ship your return: Pack your items securely. Include your completed return form and return the package via insured ground service. The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box. The return will be processed within 2-3 weeks from the day it is sent back.
Please note that this information is subject to change and it is always a good idea to check the latest policies directly on the MoMA Design Store's website.
About Store.moma.org Popular Products and Services?
The MoMA Design Store offers a comprehensive selection of modern and contemporary home décor, art, and accessories. Some of the popular products include the Roland Kiyola Piano in Oak Wood - Model KF-10, Yoshitomo Nara Walk On Flip Clock - Blue, WaterRower Rowing Machine Model #300 S4 in Walnut Wood, Eames® Lounge Chair and Ottoman from Herman Miller - Walnut/ Black & White Checker Fabric, Rare Tulip Objet d’Art, and MoMA NY Yankees Adjustable Baseball Cap - Navy. The store also features exclusive collections such as the PANGAIA Pop-Up Celebrating Yoko Ono. This collection is printed with poetic instructions from Yoko Ono’s book Grapefruit. The store also offers a range of travel essentials and new arrivals. The MoMA Design Store is known for its unique point of view and the integrity of its products. Every purchase supports The Museum of Modern Art. The store is located at 11 W 53rd St, New York, NY, 10019 and is open from 09:30 - 18:30 from Monday to Friday, 09:30 - 19:30 on Saturday, and 09:30 - 18:30 on Sunday. The store has a rating of 4.5 based on 627 reviews.
What payment methods does Store.moma.org accept?
For U.S. purchases, the MoMA Design Store accepts the following payment methods: Visa, MasterCard, American Express, PayPal, Shop Pay, G Pay, and MoMA Gift Cards. Please note that for security purposes, cash or CODs are not accepted, and credit card numbers should not be included in any email communication. Charging of the credit card may occur prior to the shipment of the merchandise. Special Order and Special delivery orders may be cancelled prior to shipping.
How can I pay for my order on Store.moma.org?
At the MoMA Design Store, payments can be made using major credit cards such as American Express, Discover, MasterCard, and Visa. Apple Pay is also accepted. Please note that if you have a SFMOMA Museum Store gift card, it can be redeemed in-store or over the phone, but not online at this time. If you're a MoMA member, remember to sign into your existing store.moma.org account, or create a new one, and link your membership number to receive your member discount benefits. For future purchases, sign into your account to receive your member benefits and view your orders.